Terms of service
TERMS OF SERVICE
Last updated: June 20, 2026
1. ABOUT 11i11 saat, THE SELLERS, AND THESE TERMS
11i11 saat is the commercial brand under which watches and related products are offered through this website.
11i11 säät obichno FlexCo is wholly owned by Petar Kajevski. The FlexCo and Petar Kajevski acting as an Austrian sole proprietor (Einzelunternehmer) are nevertheless separate legal sellers.
The website and online store are operated by 11i11 säät obichno FlexCo, both on its own behalf and, for certain orders, as a service and payment-collection provider for Petar Kajevski.
The seller and contracting party for an order is determined by the delivery country selected at checkout.
ORDERS DELIVERED WITHIN THE EUROPEAN UNION
For orders delivered to an address within the European Union, the seller is:
11i11 säät obichno FlexCo
Margaretenstrasse 70/1/9
1050 Vienna
Austria
ORDERS DELIVERED OUTSIDE THE EUROPEAN UNION
For orders delivered to an address outside the European Union, the seller is:
Petar Kajevski
Austrian sole proprietor (Einzelunternehmer)
Margaretenstrasse 70/1/9
1050 Vienna
Austria
PAYMENT COLLECTION FOR ORDERS OUTSIDE THE EUROPEAN UNION
For orders sold by Petar Kajevski, 11i11 säät obichno FlexCo operates the online store and collects payment as his authorized payment-collection agent.
Payment made to 11i11 säät obichno FlexCo through the checkout constitutes payment to Petar Kajevski and fully discharges the customer’s corresponding payment obligation to him.
11i11 säät obichno FlexCo may also issue refunds on behalf of Petar Kajevski.
This arrangement does not make 11i11 säät obichno FlexCo the seller or a party to the purchase contract for an order delivered outside the European Union.
The applicable seller will be identified in the order confirmation and invoice.
Each purchase contract is concluded with only one of the sellers identified above. The other seller does not become a party to that contract solely because both operate under the 11i11 saat brand, use the same website, share the same business address, or cooperate in processing payments and customer communications.
In these Terms, “seller,” “we,” “us,” and “our” refer to the seller applicable to the particular order.
SHARED CUSTOMER CONTACT
All communications concerning the website, an order, cancellation, withdrawal, return, refund, complaint, or warranty claim may be sent to:
11i11 säät obichno FlexCo administers this shared email address for both sellers.
Communications concerning an order sold by Petar Kajevski will be forwarded to him or handled on his behalf where appropriate. Customers are not required to contact him through a separate email address.
For the purposes of any contractual or statutory notification deadline, a communication is treated as received by the applicable seller when it is received at contact@11i11sa.at.
The postal addresses stated in these Terms identify the sellers and may be used for formal notices. They are not necessarily return-shipping addresses.
DO NOT SEND A PRODUCT TO EITHER SELLER’S POSTAL ADDRESS UNLESS WE HAVE EXPRESSLY CONFIRMED THAT ADDRESS FOR THE PARTICULAR RETURN.
These Terms apply to use of the website and to orders placed through the online store. Product descriptions and any information or conditions displayed at checkout also form part of the relevant purchase agreement.
Our Privacy Policy separately explains how personal information is processed. It is a privacy notice and does not form part of the purchase contract.
Nothing in these Terms excludes, restricts, or otherwise affects any mandatory consumer rights or remedies available under applicable law.
2. CONSUMER-ONLY ONLINE STORE
This online store is intended exclusively for consumers purchasing products predominantly for private purposes.
For the purposes of these Terms, a “consumer” is a natural person acting for purposes that are predominantly outside that person’s trade, business, craft, or profession, subject to the definition applicable under mandatory local law.
Orders for business, commercial, professional, institutional, promotional, resale, or other non-consumer purposes may not be placed through this online store.
Businesses, organizations, and self-employed persons purchasing for professional purposes must contact contact@11i11sa.at and must not make any payment until they have received a written quotation, order confirmation, or other express payment request from the applicable seller.
Any business-to-business sale requires a separate quotation, order confirmation, or agreement and may be subject to different prices, taxes, payment terms, delivery arrangements, return conditions, warranties, and contractual terms.
By submitting an order through this online store, you confirm that:
• you are purchasing predominantly for private purposes;
• you are not placing the order on behalf of a business or organization;
• the products are not being purchased for commercial resale; and
• you have the legal capacity required under applicable law to enter into the purchase contract.
Providing a business VAT number, requesting an invoice addressed to a business, or otherwise indicating a business purpose may cause us to request clarification or decline the order.
We may refuse or cancel an order before acceptance if we reasonably believe that it is a business-to-business, institutional, professional, promotional, or commercial-resale order.
If payment has already been collected for a consumer order placed through the online store that we do not accept, the full amount paid through the store will be returned to the original payment method without undue delay.
UNSOLICITED BUSINESS PAYMENTS
A payment made by a business, organization, institution, or person acting for professional purposes without a prior written quotation, order confirmation, or express payment request from the applicable seller does not create a purchase contract.
Where permitted by applicable law, an unsolicited business payment may be returned less the actual, non-refundable third-party costs directly incurred in receiving and returning that payment, including payment-provider, bank, transfer, and currency-conversion charges.
No additional administrative or cancellation fee will be charged.
This deduction applies only to unsolicited payments made for an intended business-to-business transaction.
It does not apply to:
• statutory consumer refunds;
• consumer withdrawals or returns;
• consumer orders placed through the online store that we decline before acceptance; or
• refunds arising because the applicable seller is unable to fulfill an accepted consumer order.
3. USE OF THE WEBSITE
You agree to use the website only for lawful purposes and not to:
• interfere with its security or operation;
• introduce viruses, malware, or other harmful code;
• attempt to access accounts, systems, or information without authorization;
• provide false or misleading information;
• use automated methods to extract substantial website content without permission;
• infringe our intellectual-property rights or those of another person; or
• use the website in violation of applicable law.
We may restrict or terminate access to the website where reasonably necessary to protect the website, its users, or our legal rights.
4. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to describe and display our products accurately.
Product dimensions, materials, movement information, functions, water-resistance ratings, and other characteristics are stated on the relevant product page.
Colors may appear differently depending on the screen, device settings, photography, and lighting conditions. Minor variations that do not materially affect the product’s appearance or functioning may occur.
Product availability is not guaranteed until an order is accepted.
We may reasonably limit quantities available to an individual customer, household, delivery address, payment method, or order, including to prevent fraud or unauthorized commercial resale.
We may change or discontinue products and change prices before a purchase contract has been formed. Such changes do not affect orders that have already been accepted.
5. PRICES, TAXES, IMPORT CHARGES, AND OTHER COSTS
Product prices are shown in the currency selected for the relevant country or region.
The total amount payable through the store, including delivery charges and any taxes or other charges collected by us, will be displayed before the order is submitted.
For the purposes of these Terms, “Import Charges” include, as applicable:
• customs duties;
• import VAT, goods and services tax, sales tax, use tax, or similar import taxes;
• customs-clearance and brokerage charges;
• carrier disbursement, advancement, or administration charges;
• storage charges; and
• other governmental, postal, carrier, customs, or import-related costs.
For deliveries outside the European Union, Import Charges may apply in the destination country.
Depending on the destination, delivery service, and checkout arrangement, Import Charges may be handled in one of the following ways.
CUSTOMER-PAID IMPORT CHARGES
The customer may be required to pay Import Charges directly to a customs authority, postal operator, courier, customs broker, or another third party before delivery or collection.
Such charges are not collected by us and are not included in the amount paid through the store unless checkout expressly states otherwise.
Any estimate provided by us is for guidance only and does not constitute a guarantee of the amount that a customs authority, carrier, or another third party will assess.
IMPORT CHARGES PAID OR ABSORBED BY US
We may pay or absorb some or all Import Charges without separately charging the customer.
Where no separate amount is charged, there is no separately paid Import Charge included in the customer’s payment for us to refund.
The treatment of actual Import Charges paid or absorbed by us following a return is governed by Section 11.5.
FIXED IMPORT-COST CONTRIBUTION
We may charge a clearly disclosed fixed contribution toward international delivery or import-related costs.
A fixed import-cost contribution is not represented as the actual amount of any customs duty, import VAT, tax, brokerage charge, or other third-party Import Charge.
It may not correspond exactly to the amount ultimately charged by the relevant authority or service provider.
The applicable fixed contribution and its refund treatment will be disclosed before the order is placed.
ESTIMATED OR ACTUAL IMPORT CHARGES COLLECTED BY US
We may collect:
• an estimate of anticipated Import Charges;
• a deposit against anticipated Import Charges; or
• the actual Import Charges where they are known.
An estimated amount or deposit will be applied against the Import Charges actually incurred.
Where the amount collected exceeds the amount actually required, the unused balance will be refunded.
Where the actual Import Charges exceed the amount collected, we may absorb the difference or request additional payment only where that possibility was disclosed before the order was placed and applicable law permits it.
DUTIES AND TAXES PREPAID OR INCLUDED
Some deliveries may be offered with customs duties, import taxes, or other Import Charges prepaid or included, including through a Delivered Duty Paid, DDP, or equivalent prepaid-import service.
Where this applies, the relevant checkout or delivery information will state that the applicable charges are prepaid or included.
Unless we expressly state otherwise, the description “duties and taxes prepaid” or “Import Charges included” refers only to the Import Charges covered by the specified delivery arrangement.
We do not control charges imposed independently by customs authorities, carriers, postal operators, banks, card issuers, payment providers, or customs brokers.
The arrangement applicable to the order will be displayed at checkout, in the relevant delivery information, or otherwise communicated before the order is accepted.
6. ORDERS AND FORMATION OF THE PURCHASE CONTRACT
By submitting an order, you confirm that you are acting as a consumer and make an offer to purchase the products from the seller applicable to the delivery destination under Section 1.
An automated order acknowledgment confirms that we have received the order. It does not necessarily mean that the applicable seller has accepted it.
A purchase contract is formed between you and the applicable seller when that seller expressly accepts the order or sends confirmation that the order has been dispatched, whichever occurs first.
Before accepting an order, we may request information reasonably required to verify the customer, payment, delivery address, or transaction.
We may refuse or cancel an order before acceptance where reasonably necessary, including where:
• the product is unavailable;
• product, price, tax, Import Charge, or delivery information contains an evident error;
• payment cannot be authorized;
• the transaction is identified as potentially fraudulent;
• delivery to the selected destination is unavailable;
• the order appears to be a business-to-business, institutional, professional, promotional, or commercial-resale order; or
• accepting the order would violate applicable law or restrictions.
If payment has already been collected for a consumer order that is not accepted, the full amount paid through the store will be returned to the original payment method without undue delay.
Processing times after a refund is issued depend on the customer’s bank, card issuer, or payment provider.
7. PAYMENT
Available payment methods are displayed at checkout.
Payment processing may be performed by Shopify and other third-party payment providers under their own terms and privacy policies.
For orders delivered outside the European Union and sold by Petar Kajevski, the checkout, payment receipt, or card statement may identify 11i11 säät obichno FlexCo as the party collecting payment.
11i11 säät obichno FlexCo collects that payment as Petar Kajevski’s authorized payment-collection agent.
The seller applicable to the purchase remains Petar Kajevski and will be identified in the order confirmation and invoice.
You agree to provide current, complete, and accurate payment, billing, contact, delivery, and customs information.
8. ORDER CANCELLATION BEFORE DISPATCH
You may request cancellation through the self-service function in your customer account or by contacting contact@11i11sa.at.
We will try to honor the request but cannot guarantee cancellation once processing or dispatch has begun.
If the order can no longer be canceled before dispatch, you may use the applicable return procedure described below.
Mandatory statutory rights remain unaffected.
9. DELIVERY, IMPORT CLEARANCE, AND REFUSED DELIVERIES
Available delivery options, delivery charges, and estimated delivery periods are displayed at checkout or communicated before the order is accepted.
Delivery dates and transit times are estimates unless we expressly agree to a fixed delivery date.
Delays may occur because of customs processing, carrier disruption, severe weather, strikes, security checks, or other circumstances outside our reasonable control.
We remain responsible for fulfilling accepted orders in accordance with applicable mandatory law.
For consumer orders, the risk of accidental loss or damage passes to the customer when the customer, or another person designated by the customer other than the carrier, physically receives the goods, unless applicable law provides otherwise.
CUSTOMS INFORMATION AND COOPERATION
The customer must provide accurate information and reasonable cooperation required for customs clearance, including identification, tax information, authorization, or payment of Import Charges where applicable.
The customer is responsible for Import Charges payable directly in the destination country where this responsibility was disclosed before purchase.
REFUSAL OR FAILURE TO ACCEPT DELIVERY
Refusing delivery, declining to pay Import Charges, or failing to collect a package does not by itself constitute cancellation, withdrawal, or a return request.
Where a statutory withdrawal right applies, the customer must communicate an unambiguous decision to withdraw through the self-service function, by email, or by another permitted method.
Where a customer refuses or fails to accept delivery, the package may be:
• held by the carrier or customs authority;
• returned to the sender;
• placed in storage;
• abandoned; or
• destroyed in accordance with the carrier’s or authority’s procedures.
The customer should contact contact@11i11sa.at promptly if they wish to withdraw from the purchase or arrange the return of a package that has not been delivered.
COSTS CAUSED BY REFUSAL OR NON-COLLECTION
Where permitted by applicable law, the customer is responsible for actual, non-refundable third-party costs caused by an unjustified refusal, failure to collect, failure to provide customs information, or failure to pay Import Charges for which the customer was responsible.
These costs may include:
• return-to-sender transportation;
• additional outbound or return freight;
• customs-clearance or brokerage charges;
• carrier disbursement, advancement, or administration charges;
• storage charges;
• customs duties, import VAT, taxes, or similar amounts paid by us and not recoverable;
• abandonment or destruction charges; and
• currency-conversion or transfer charges directly associated with those amounts.
We do not charge an additional internal handling, administration, cancellation, or penalty fee for a refused or unclaimed consumer delivery.
For a statutory withdrawal, any amount charged to the customer will be limited to the direct return costs and any other deductions expressly permitted by mandatory law.
For a voluntary return, the actual costs described above may be deducted from the refundable amount.
If the actual permitted costs equal or exceed the otherwise refundable amount, no refund will be due.
Where the actual permitted costs exceed the refundable amount, we may request reimbursement of the remaining amount to the extent permitted by applicable law.
For a return governed solely by our voluntary return policy, no refund is due unless and until the product has been physically returned to us or recovered on our behalf.
If the product is abandoned, destroyed, confiscated, or otherwise not returned because the customer refused delivery, failed to complete customs clearance, failed to pay applicable Import Charges, or refused to pay return or recovery costs, we may decline the voluntary refund.
No deduction or refusal of refund under this section will apply where the refusal or non-delivery resulted from:
• our delivery of an incorrect or defective product;
• our material error concerning the destination, declared value, product description, or customs documentation;
• an express representation by us that no further Import Charges would be payable when additional charges were in fact demanded; or
• another circumstance for which applicable law makes the seller responsible.
If delivery cannot be completed because the delivery information is incorrect or incomplete, the recipient is unavailable, or the package is not collected, we may charge reasonable additional delivery or return costs to the extent permitted by law.
Please contact contact@11i11sa.at if a package appears to be lost, materially delayed, held by customs, or damaged in transit.
10. RETURNS
We offer consumer customers a 14-day change-of-mind return period.
The legal basis, product-condition requirements, and refund procedure differ depending on the delivery destination:
• For orders delivered to the European Union, Norway, Iceland, Liechtenstein, or the United Kingdom, the statutory return procedure in Section 10.1 applies.
• For orders delivered to all other destinations, including Switzerland, our voluntary return procedure in Section 10.2 applies.
Any more favorable mandatory rights under applicable local law remain unaffected.
10.1 STATUTORY RETURNS: EUROPEAN UNION, NORWAY, ICELAND, LIECHTENSTEIN, AND UNITED KINGDOM
A consumer receiving an order in the European Union, Norway, Iceland, Liechtenstein, or the United Kingdom may notify us of the decision to withdraw from or cancel the purchase within 14 days after receiving the product, without providing a reason.
Where several products from the same order are delivered separately, the period begins when the final product is received.
You may exercise this right:
• through the self-service return or withdrawal function available through your customer account or order information;
• by sending a clear, form-free statement to contact@11i11sa.at stating that you wish to withdraw from or cancel the purchase; or
• by using the optional model withdrawal form included at the end of these Terms.
No particular wording is required. It is sufficient that the communication clearly identifies the order and states your decision to withdraw from or cancel it.
Merely refusing delivery, failing to collect the package, or returning it without explanation does not by itself constitute an unambiguous withdrawal notice.
Where you use an online self-service withdrawal function, we will send confirmation of receipt without undue delay, normally by email.
After notifying us, you must send the product back within 14 days.
The return deadline is met if the product is dispatched before that 14-day period expires.
You may inspect and try the product only to the extent reasonably necessary to establish its nature, characteristics, appearance, and functioning, as would normally be permitted in a physical store.
You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for that purpose.
Please return the watch with all supplied accessories, documents, tags, and other components and, where reasonably possible, in its original packaging.
Missing or damaged accessories, components, or packaging may be taken into account only to the extent that they reduce the product’s value and applicable law permits this.
Unless the product is defective, damaged on arrival, incorrect, or applicable law requires otherwise, you are responsible for the direct cost of returning it.
10.2 VOLUNTARY RETURNS: ALL OTHER DESTINATIONS, INCLUDING SWITZERLAND
For orders delivered to destinations not covered by Section 10.1, we voluntarily allow consumer customers to request a return within 14 days after receiving the product.
You may request a voluntary return:
• through the self-service return function available through your customer account or order information; or
• by sending a form-free request to contact@11i11sa.at identifying the order and stating that you wish to return it.
Merely refusing delivery, failing to collect the package, or returning it without explanation does not automatically qualify as a voluntary return request.
After receiving our return instructions, you must send the product back within 14 days.
To qualify under this voluntary return policy, the product must be returned:
• unworn, except for reasonable indoor inspection and fitting;
• undamaged and in resalable condition;
• with all supplied accessories, documents, tags, and components; and
• in its original packaging.
We may reject a voluntary return or make a reasonable deduction from the refund if the product is worn, damaged, incomplete, or otherwise returned in a condition that materially reduces its value.
Unless the product is defective, damaged on arrival, or incorrect, you are responsible for:
• the cost and risk of returning it;
• the applicable outbound delivery-cost deduction under Section 11.3;
• the applicable import-related deductions under Section 11.5; and
• actual third-party costs arising from a refused or unclaimed delivery under Section 9.
Mandatory consumer rights applicable in your country take precedence over this voluntary policy.
10.3 PERSONALIZED PRODUCTS
The change-of-mind return policy does not apply to products genuinely made to the customer’s individual specifications or clearly personalized, where this exclusion was disclosed before purchase.
Selecting a standard watch, dial color, strap, bracelet, or size combination offered through the store does not by itself make the product personalized or non-returnable.
10.4 RETURN PROCEDURE
BEFORE SENDING ANY PRODUCT BACK, YOU MUST REQUEST RETURN INSTRUCTIONS THROUGH THE SELF-SERVICE RETURN FUNCTION OR BY CONTACTING CONTACT@11I11SA.AT.
We will provide:
• the return authorization;
• the correct return address; and
• any applicable packaging, shipping, insurance, or customs instructions.
DO NOT SEND A PRODUCT TO AN ADDRESS LISTED ELSEWHERE IN THESE TERMS, IN THE MODEL WITHDRAWAL FORM, ON AN INVOICE, OR IN THE LEGAL NOTICE UNLESS WE HAVE EXPRESSLY CONFIRMED THAT ADDRESS FOR THE PARTICULAR RETURN.
The postal addresses identifying the sellers are provided for legal identification and formal notices. They are not necessarily return-shipping addresses.
A product sent without prior return instructions, or sent to an address other than the return address provided by us, may be delayed, refused, or returned to the sender.
Any resulting reasonable additional costs may be charged to the customer to the extent permitted by law.
Please package the product securely and use a tracked and appropriately insured delivery method.
Where we provide a prepaid return label for a change-of-mind return, we may deduct the disclosed cost of that label from the refund where permitted by law.
For an international return, you must follow the customs instructions supplied with the return authorization.
Where instructed, the customs declaration should identify the shipment as returned goods and include the information or documents supplied by us.
Import duties, import VAT, taxes, customs-clearance charges, storage charges, brokerage fees, or other costs caused by an incorrect declaration or failure to follow the return instructions may be deducted from the refund to the extent permitted by law.
IMPORT CHARGES PAID DIRECTLY BY THE CUSTOMER
Where you paid Import Charges directly to a customs authority, courier, postal operator, customs broker, or another third party, you are responsible for applying to that party for any available reimbursement.
Upon reasonable request, we will provide documents in our possession that may assist with the application, such as the invoice, evidence of the return, or confirmation of the refund.
We do not control the relevant authority or provider and cannot guarantee that an application will be accepted or that all charges will be reimbursed.
This does not affect any mandatory rights where the return results from a defective, damaged, or incorrect product.
11. REFUNDS
11.1 REFUNDS FOR STATUTORY RETURNS
For returns under Section 10.1, we will reimburse all payments required by applicable law without undue delay and within the legally prescribed period.
We may withhold reimbursement until:
• we have received the returned product; or
• you have provided valid evidence from an established postal or transport provider showing that the product was sent to the return address specified by us,
whichever occurs first.
Valid evidence of dispatch must reasonably identify the sender, carrier, date of dispatch, and return address specified by us.
Where required by applicable law, we will also refund the cost of the least expensive standard delivery option available for the original order.
If you selected an expedited or more expensive delivery method, the additional cost will not be refunded unless applicable law requires otherwise.
Any deduction permitted by law for diminished value resulting from handling beyond what was reasonably necessary remains unaffected.
We do not charge an administrative, processing, cancellation, or restocking fee for a statutory withdrawal.
11.2 REFUNDS UNDER THE VOLUNTARY RETURN POLICY
For returns under Section 10.2, no refund becomes due merely because you have provided evidence that the product was dispatched.
We will process the refund only after:
• the returned package has been physically received;
• the returned product and package contents have been verified; and
• the product’s condition has been inspected.
Once the return has been inspected and accepted, we will issue the refundable amount to the original payment method, normally within 10 business days.
The refund may be reduced by the amounts expressly permitted under:
• Section 9 concerning refused or unclaimed deliveries;
• Section 10.2 concerning the condition and completeness of the product;
• Section 10.4 concerning return and customs instructions;
• Section 11.3 concerning outbound delivery costs; and
• Section 11.5 concerning Import Charges and related costs.
For an order sold by Petar Kajevski, the refund may be issued by 11i11 säät obichno FlexCo acting on his behalf as his authorized payment-collection agent.
11.3 OUTBOUND DELIVERY COSTS FOR VOLUNTARY RETURNS
This section applies only to returns under our voluntary return policy in Section 10.2.
It concerns the outbound delivery cost of sending the original order to the customer.
It applies regardless of whether delivery was:
• charged separately to the customer;
• included in the product price;
• discounted; or
• advertised or provided as free.
OTHER EUROPEAN DESTINATIONS, INCLUDING SWITZERLAND
We will normally refund any standard original delivery charge paid by the customer.
Where the standard delivery cost was substantially higher than for most European destinations, we may retain the portion exceeding our usual European standard-delivery cost, but only where this treatment was disclosed at checkout or before the order was accepted.
If the customer selected a faster, premium, or otherwise more expensive delivery method, the additional cost of that method compared with the standard delivery option is not refundable.
DESTINATIONS OUTSIDE EUROPE
For a return under our voluntary return policy, we will deduct from the refund the outbound delivery cost incurred by us, calculated as follows:
• the actual cost incurred by us for the standard delivery option applicable to the order, up to a maximum of EUR 40 or the equivalent amount in the order currency; plus
• where the customer requested a faster, premium, or otherwise more expensive delivery method, the actual additional cost of that method compared with the applicable standard delivery option.
This deduction applies regardless of whether delivery was charged separately, included in the product price, discounted, or advertised as free.
Examples:
• If the standard delivery cost incurred by us was EUR 28, we will deduct EUR 28.
• If the standard delivery cost incurred by us was EUR 55, we will deduct EUR 40.
• If the standard delivery cost incurred by us was EUR 55 and the customer requested a premium method costing EUR 80, we will deduct EUR 65: EUR 40 for the standard delivery cost plus the EUR 25 premium-delivery difference.
The deduction will not exceed the actual outbound delivery cost incurred by us.
Any fixed, estimated, actual, prepaid, absorbed, or included import-cost amount is treated separately under Section 11.5 and may result in an additional deduction.
REFUSED OR UNCLAIMED DELIVERIES
The ordinary delivery-cost treatment above does not limit deductions for a package that was refused, unclaimed, not cleared through customs, abandoned, destroyed, or returned to sender.
In such cases, the additional actual, non-refundable third-party costs described in Section 9 may also be deducted.
All deductions under this section are subject to applicable mandatory law.
11.4 PAYMENT PROCESSING
We do not charge a separate refund-processing fee for consumer refunds.
After a refund has been issued, your bank, card issuer, or payment provider may require additional time to process and post it.
The treatment of unsolicited business payments is governed separately by Section 2.
11.5 IMPORT CHARGES, IMPORT TAXES, AND THIRD-PARTY FEES
IMPORT CHARGES PAID DIRECTLY BY THE CUSTOMER
Amounts paid directly by the customer to a customs authority, tax authority, courier, postal operator, customs broker, or another third party were not received by us and are not refunded by us.
The customer must request any available repayment from the relevant authority or provider.
We will provide reasonable supporting documents in our possession upon request.
IMPORT CHARGES PAID OR ABSORBED BY US WITHOUT A SEPARATE CUSTOMER CHARGE
Where we paid or absorbed an Import Charge without separately charging the customer, there is no separately paid Import Charge included in the customer’s payment.
For a statutory return, no amount will be deducted except as permitted by mandatory law.
For a voluntary return, we may deduct an actual Import Charge paid by us only to the extent that:
• it is non-refundable and cannot reasonably be recovered;
• it relates directly to that order;
• the possibility of the deduction was disclosed before purchase; and
• the return does not result from a defective, damaged, or incorrect product or our own error.
This includes actual non-refundable Import Charges incurred through a DDP or equivalent prepaid-import arrangement.
FIXED IMPORT-COST CONTRIBUTIONS
Where checkout separately identified a fixed import-cost contribution and its treatment was disclosed before purchase, that contribution is not refunded under the voluntary return policy.
A fixed import-cost contribution is not represented as the actual amount of customs duty, import VAT, tax, brokerage, or other Import Charges incurred for the order.
For a statutory return, it will be refunded to the extent required by applicable law.
ESTIMATED IMPORT CHARGES OR DEPOSITS
Where we collected an estimate or deposit against anticipated Import Charges:
• we may retain the amount actually used to pay non-refundable Import Charges attributable to the order;
• any amount not used will be refunded; and
• any amount subsequently recovered by us will be refunded after the relevant costs and recovery have been established.
For a voluntary return, reasonable third-party costs charged for obtaining the recovery may be deducted from the recovered amount.
ACTUAL IMPORT CHARGES COLLECTED BY US
Where we collected the actual Import Charges incurred for the order:
• we may retain the portion paid to a customs authority, tax authority, courier, postal operator, customs broker, or another third party that cannot reasonably be recovered;
• any amount not used will be refunded; and
• any amount later recovered by us will be refunded after the recovery has been completed.
For a voluntary return, reasonable third-party costs charged for obtaining the recovery may be deducted from the recovered amount.
DUTIES AND TAXES PREPAID OR INCLUDED
Where delivery was offered with customs duties, import taxes, or other Import Charges prepaid or included, including through a DDP or equivalent prepaid-import service, the applicable treatment depends on whether an import-cost amount was charged separately.
Where no separate amount was charged, there is no separately paid import-cost amount to refund.
Under the voluntary return policy, we may nevertheless deduct actual, non-refundable Import Charges paid by us and directly attributable to the order, subject to the conditions stated above.
NO DOUBLE DEDUCTION
We will not deduct both a fixed import-cost contribution and the same actual Import Charge as separate amounts.
The applicable treatment depends on how the import-cost amount was described and charged at checkout.
REFUSED OR UNCLAIMED DELIVERIES
Where the customer refuses delivery, fails to collect the shipment, fails to complete customs clearance, or declines to pay Import Charges for which the customer was responsible, we may also deduct the actual, non-refundable third-party costs described in Section 9.
These may include return transportation, storage, customs-clearance, brokerage, abandonment, destruction, and non-recoverable Import Charges.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
Nothing in this section limits any mandatory right to reimbursement or compensation where the return results from a defective, damaged, unsafe, misdescribed, or incorrect product.
For statutory returns, the treatment of amounts collected by us for Import Charges is governed by applicable mandatory law.
No fixed handling, administrative, or processing fee will be deducted from a statutory refund.
12. EXCHANGES
Please contact contact@11i11sa.at to determine the most practical way to exchange a product.
Depending on the destination and product availability, we may ask you to return the original product and place a new order rather than process a direct exchange.
Mandatory rights regarding defective or nonconforming products are not affected.
13. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect the order promptly after delivery.
Where possible, notify us within 48 hours if the product:
• was damaged in transit;
• appears defective; or
• is not the product ordered.
Providing photographs or a short video may help us assess and resolve the issue more quickly.
Failure to notify us within 48 hours does not remove or restrict any statutory rights.
Where a product is defective, damaged on arrival, or incorrect, the applicable seller will provide the remedies and bear the costs required under applicable law.
14. STATUTORY CONSUMER RIGHTS
Our return policy and commercial warranty are additional to, and do not replace or restrict, the rights available to consumers under applicable law.
Depending on applicable law, these rights may include repair, replacement, price reduction, cancellation, refund, compensation, or reimbursement of reasonable shipping and import-related costs where a product is defective, unsafe, not as described, or otherwise does not conform to the purchase contract.
EUROPEAN UNION
Consumers retain all mandatory conformity and consumer-protection rights under applicable European Union and national law.
Under Austrian law, the statutory warranty period for new goods is generally two years from delivery.
If a defect becomes apparent within one year after delivery, it is generally presumed to have existed when the product was delivered, unless that presumption is incompatible with the nature of the product or defect.
Applicable mandatory law may provide additional or more favorable rights.
NORWAY, ICELAND, AND LIECHTENSTEIN
Consumers retain all mandatory rights provided under applicable national law and the consumer-protection rules incorporated into the European Economic Area framework.
UNITED KINGDOM
Consumers in the United Kingdom retain all mandatory rights under applicable UK consumer law, including rights relating to distance purchases and defective or nonconforming goods.
AUSTRALIA
Consumers in Australia retain all consumer guarantees and remedies that cannot lawfully be excluded under the Australian Consumer Law.
These guarantees are automatic and apply in addition to the 11i11 saat commercial warranty.
Depending on the nature and seriousness of a failure, Australian consumers may be entitled to repair, replacement, refund, or compensation as provided by Australian law.
Any additional mandatory Australian warranty notice supplied with the product forms part of the commercial warranty.
OTHER COUNTRIES
Consumers in Switzerland, the United States, Canada, and all other markets retain any non-waivable rights and remedies provided by applicable national, federal, state, provincial, territorial, cantonal, or local law.
15. 11i11 saat LIMITED COMMERCIAL WARRANTY
The 11i11 saat Limited Commercial Warranty is provided by the seller that sold the watch:
• For watches delivered within the European Union, the guarantor is 11i11 säät obichno FlexCo.
• For watches delivered outside the European Union, the guarantor is Petar Kajevski acting as an Austrian sole proprietor (Einzelunternehmer).
The applicable guarantor can be identified from the order confirmation, invoice, or other proof of purchase.
The commercial warranty applies worldwide for the following periods:
• Quartz watches: two years from delivery.
• Mechanical watches: three years from delivery.
15.1 WHAT THE COMMERCIAL WARRANTY COVERS
The commercial warranty covers:
• defects in materials or workmanship present in the product as delivered; and
• malfunctions of the watch movement arising during normal use within the applicable warranty period.
Where a valid commercial warranty claim is confirmed, the guarantor will repair the product or replace it with the same or an equivalent product within a reasonable period.
The appropriate remedy will depend on the nature of the defect, the feasibility and proportionality of repair, and product availability.
15.2 WHAT THE COMMERCIAL WARRANTY DOES NOT COVER
The commercial warranty does not cover:
• normal wear and aging;
• normal depletion of a quartz-watch battery;
• normal wear of straps, bracelets, buckles, finishes, coatings, or other components subject to wear;
• scratches, dents, broken crystals, or other cosmetic or physical damage caused after delivery;
• loss or theft;
• damage caused by accident, impact, mechanical shock, misuse, negligence, or failure to follow the care instructions;
• water damage caused by use beyond the stated water-resistance rating;
• water damage caused by operating the crown while the watch is wet or leaving the crown in an incorrect position;
• damage to water-resistant seals caused after delivery;
• damage caused by extreme magnetic or electromagnetic exposure;
• damage caused by improper maintenance, modification, or repair;
• defects or damage caused by unauthorized opening or servicing; or
• normal timekeeping variation within the movement manufacturer’s applicable specifications.
An unauthorized repair or opening does not affect coverage for an unrelated defect unless the unauthorized work caused or contributed to the claimed problem.
Straps, batteries, crystals, cases, and accessories remain covered where they were defective when delivered or where mandatory law provides coverage.
15.3 MAKING A COMMERCIAL WARRANTY CLAIM
To make a claim, contact contact@11i11sa.at and provide:
• your name;
• the order number or other proof of purchase;
• a description of the problem; and
• photographs or video where reasonably requested.
If the issue appears potentially covered, we will provide shipping instructions and the correct service address.
DO NOT SEND THE WATCH BEFORE RECEIVING THESE INSTRUCTIONS.
For a claim made solely under the commercial warranty, the customer is normally responsible for the initial cost of sending the product to the guarantor.
If the claim is confirmed, the repaired or replacement product will be sent back using a standard delivery method at the guarantor’s expense.
Where applicable mandatory law requires the seller or guarantor to bear or reimburse reasonable inbound shipping or import-related costs, those mandatory rules take precedence.
If inspection shows that the issue is not covered by the commercial warranty, we will explain the reason.
Where feasible, we may offer a paid repair. No paid repair will be performed without the customer’s prior agreement.
If the customer declines a paid repair, the customer will be responsible for the cost of returning the product unless applicable law requires otherwise.
This commercial warranty is provided in addition to statutory consumer rights and does not exclude, restrict, or replace them.
16. WEBSITE CONTENT AND INTELLECTUAL PROPERTY
The website’s text, photographs, graphics, logos, product designs, videos, software, and other content are owned by or licensed to one or both of the businesses operating under the 11i11 saat brand.
That content is protected by applicable copyright, trademark, design, and other intellectual-property laws.
You may view and use the website for lawful personal purposes, including obtaining information, managing your customer account, and making purchases.
You may not reproduce, distribute, sell, commercially exploit, or create derivative works from substantial website content without prior written permission.
Nothing in these Terms transfers any intellectual-property rights to the customer.
17. THIRD-PARTY SERVICES AND LINKS
The online store is hosted by Shopify and may use third-party payment, delivery, communication, account-management, customs, and other services.
Those services may be governed by the relevant third party’s own terms and privacy notices.
We are not responsible for independent third-party websites or services that we do not control, except to the extent that applicable law makes us responsible.
Links to third-party websites are provided for convenience and do not necessarily constitute endorsement.
18. PERSONAL INFORMATION
Personal information is processed as described in our Privacy Policy, available at:
https://11i11sa.at/policies/privacy-policy
The Privacy Policy identifies the applicable controller or controllers, explains relevant privacy rights, and may be updated independently of these Terms to reflect changes in our practices, services, technology, or applicable law.
Privacy inquiries and requests may be sent to contact@11i11sa.at.
19. WEBSITE AVAILABILITY AND CORRECTION OF ERRORS
We may maintain, update, suspend, or discontinue parts of the website where reasonably necessary.
We do not guarantee that the website will always be uninterrupted or free from technical errors. This does not affect our obligations concerning accepted orders.
We may correct evident typographical, technical, availability, product, delivery, tax, Import Charge, or pricing errors.
If an error affects an order before acceptance, we may contact the customer, correct the information, or decline the order.
Where payment has already been collected for a consumer order that is not accepted, the full amount paid through the store will be returned without undue delay.
20. LIABILITY
Nothing in these Terms excludes or limits any liability, right, or remedy that cannot lawfully be excluded or limited, including liability for:
• fraud or intentional misconduct;
• gross negligence, where liability cannot lawfully be excluded or limited;
• death or personal injury caused by negligence;
• defective products under mandatory product-liability law; or
• breach of mandatory consumer rights, including statutory rights relating to defective or nonconforming products.
The watches are personal timepieces. They are not designed, marketed, or supplied as safety-critical, emergency, navigation, medical, professional-timing, or scheduling devices.
You should not rely on a watch as your sole means of determining the time for travel, appointments, deadlines, medication, safety-related activities, or other situations in which an incorrect time could cause significant loss or harm.
To the extent permitted by applicable law, the seller is not liable for indirect, consequential, or purely economic losses arising from reliance on the watch, including:
• missed flights, trains, buses, or other transport;
• missed appointments, events, reservations, or deadlines;
• accommodation, ticket, rebooking, cancellation, or replacement-transport costs;
• loss of income, profit, business, opportunity, or anticipated savings; or
• losses caused by relying on the watch as the sole source of accurate time.
This limitation does not affect your rights and remedies concerning the defective or nonconforming watch itself, including any applicable right to repair, replacement, price reduction, cancellation, or refund.
Where liability arises from slight negligence and applicable law permits a limitation, the seller is liable only for direct and reasonably foreseeable loss resulting from the breach of an essential contractual obligation.
In such cases, liability is limited to the type of loss that would normally be foreseeable for that contract.
The seller is not responsible for delay or failure caused by circumstances outside its reasonable control, except where applicable law provides otherwise.
21. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our businesses, website, services, policies, or applicable legal requirements.
Changes apply prospectively from the date on which the updated Terms are published.
They do not retroactively change the terms governing an order already accepted unless the change is required by law or expressly agreed with the customer.
The date of the current version appears at the beginning of these Terms.
22. SEVERABILITY AND WAIVER
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.
A failure or delay in exercising or enforcing a right does not constitute a waiver of that right.
23. GOVERNING LAW AND DISPUTES
These Terms and purchase contracts with either seller are governed by Austrian law.
For consumers, this choice of law does not deprive them of any mandatory consumer protection that would apply in the absence of this choice, including mandatory protection available in the consumer’s country of habitual residence where applicable.
Disputes are subject to the jurisdiction of the courts determined by applicable law.
Nothing in these Terms restricts a consumer’s right to bring proceedings before a court that has jurisdiction under mandatory consumer-protection rules.
Please contact contact@11i11sa.at first so that we can try to resolve any concern directly.
24. CONTACT
All questions and notices concerning these Terms, the website, an order, cancellation, withdrawal, return, refund, complaint, or warranty claim may be sent to:
This shared address is administered by 11i11 säät obichno FlexCo for both sellers.
A communication concerning an order sold by Petar Kajevski will be forwarded to him or handled on his behalf.
Sending the communication to contact@11i11sa.at is sufficient.
MODEL WITHDRAWAL FORM
Complete and send this form only if you wish to use it to withdraw from or cancel a purchase covered by a statutory withdrawal or cancellation right.
Use of this form is optional. You may instead use the self-service function or send a clear, form-free statement to contact@11i11sa.at.
TO THE APPLICABLE SELLER IDENTIFIED IN THE ORDER CONFIRMATION:
Email: contact@11i11sa.at
Postal address for notices:
11i11 säät obichno FlexCo or Petar Kajevski, as applicable
Margaretenstrasse 70/1/9
1050 Vienna
Austria
IMPORTANT:
THE ADDRESS ABOVE MAY BE USED TO SEND THIS WITHDRAWAL NOTICE.
IT IS NOT A RETURN-SHIPPING ADDRESS UNLESS WE EXPRESSLY CONFIRM OTHERWISE.
DO NOT SEND THE PRODUCT WITH THIS FORM OR TO THE ADDRESS ABOVE.
AFTER RECEIVING THE WITHDRAWAL NOTICE, WE WILL PROVIDE THE CORRECT RETURN ADDRESS AND RETURN INSTRUCTIONS.
I/We hereby give notice that I/we withdraw from or cancel the contract for the purchase of the following goods:
Ordered on:
Received on:
Name of customer:
Address of customer:
Order number, if available:
Signature of customer, only if this form is submitted on paper:
Date: